Support
Need help with setup or control? Email us — please do not include passwords, confirmation codes or lamp keys.
What helps us investigate
- Your app and macOS versions.
- The displayed error and when it occurs.
- Whether it follows sleep, a long absence or a switch to MyDyson.
If your lamp cannot be found
Check Bluetooth, the lamp’s power supply and range. Close MyDyson or release its active connection. Open the Morph Control panel again and choose Connect if needed. A connection deliberately released by you stays paused until you reconnect.
After wake or unexpected disconnection, the app uses a limited reconnect budget. There is usually no need to delete setup immediately. If pressing the lamp’s power button helps, include that detail in your message; it does not by itself establish the exact cause.
Using MyDyson
In Morph Control, choose More actions → Release connection. Your stored pairing is retained. Choose Connect to resume Mac control.